Contact us

The Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships Worker Screening Unit aims to improve the quality and safety of disability supports and services being delivered in Queensland.

Please note, while our work will strengthen standards and uphold the rights of people with disability and enable them to live their lives free from abuse, violence, neglect or exploitation, it does not replace existing obligations to report suspected crimes to the police or other relevant authorities.

For NDIS participants, any concerns about the services they receive can be raised through the NDIS Quality and Safeguards Commission.

Phone

1800 183 690 (free call from landlines, call charges from mobile providers may apply. Please check with your service provider).

Persons with a hearing impairment

SMS: 0423 677 767

TTY: 133 677

Speak and listen: 1300 555 727

Internet relay: internet-relay.nrscall.gov.au

Video relay: relayservice.gov.au

Hours

Monday to Friday 9am to 4pm, excluding public holidays.

Mail

The Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships 
C/- Manager Worker Screening Unit 
PO BOX 10179 
Adelaide Street 
Brisbane, QLD 4001

Feedback and Complaints

We are committed to effective complaints management and will deal with all complaints against our actions, decisions or officers’ conduct in a responsive, confidential and fair manner. For information on how to make a complaint please refer to the Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships website customer service compliments and complaints.

For information on reviewable decisions relating to worker screening decisions, please see the Reviews and appeals fact sheet (PDF, 254 KB)